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If you have to help other people with the simplest tasks day in and day out, chances are that you'll eventually turn into a BOFH, a Bastard Operato...

Who hasn't experienced it: as soon as one of the technology neanderthals gets wind that you have anything remotely to do with computers, you are be...

The axe in the house saves the carpenter. And the backup saves you having to beg the admin for help. So remember, dear children: make regular backu...

In the digital world, it's safe to assume that almost no aspect of our everyday lives would work without computer scientists. Following that logic,...

How can I do X? And how does Y work? Can I do Z instead? Almost 99 percent of all questions that admins, helpdesks and other service agents get tor...

Sometimes you just need a few moments to collect your thoughts. As people (fortunately) can't look into other people's heads, you have to somehow m...